POWERGRAMS

48 Gulf Power Company Corporate Security Manager George Schenck wrote to thank APC Corporate Security for quickly assisting in Pensacola in the aermath of Hurricane Michael. "Jennifer Tompkins, Erin Moore, Terrence Bullock and Shelby Lurell all demonstrated extraordinary leadership, commitment and expertise under some very difficult and demanding circumstances. … Gulf Power is appreciative of their contributions and I can't even begin to tell you how important their efforts were in taking an unmanageable situation and making it manageable." Selma customer Pat Chandler praised the efforts of Local Operations Lineman Sco Mitchell, who restored power to a residence aer a tree knocked down the line late at night. "I called Alabama Power about 10:30, expecting to have no service for the night, but to my surprise and amazement a young man was at my home in less than an hour and power restored in two hours. He is a great example for the Alabama Power work force." John Grayson, pastor of Church of God in Christ, sent an email thanking Tammy Rogers, customer service representative, West Jefferson Office, for helping to resolve a billing issue. "Thank you for your pleasant demeanor, your patience and determination in helping me understand what happened with our bill," wrote Grayson. "With your wonderful personality, you made it all beer." Jimbo Loi, of Dothan, sent an email thanking Rolanda Jones and Briany Killingsworth, of the Ozark Office, for helping make the process easy when he visited the office to set up electric service for the apartment he will be renting for his daughter while she aends college in Mobile. Loi said he was "very impressed" with the service. Birmingham Division hosted an Energy Efficiency Expo at the Metro South Office and the Metro Central Office. Customer Experience Team members shared tips, enrolled customers for usage alerts and provided information about green energy initiatives. Customers learned how temperature usage graph reports can show home energy consumption. Team members who assisted included Natalie Bailey, Pam Bagwell, Jon Dunn, Latoya Bryant, Selene Armstrong, Roxanne Lang, Dina Jones, Kathy Jackson, Lakesha Carter and Karen Bradford. Jennifer Voltz, with Watermark Place, recognized Lawonda Gibbs, West Jefferson Office, for assisting her with an issue regarding the business' account. Voltz did not understand why Watermark Place was required to pay a deposit for seing up additional Alabama Power accounts when it already had accounts with the company. Voltz said she appreciated Gibbs for empathetically listening to her and taking time to explain the reason additional deposits were necessary. Voltz added that she was grateful to Gibbs for offering options for waiving the deposit. Customer Jackie Upshaw of Birmingham sent a card of "sincere appreciation to the kind and gracious Customer Service representatives" who assisted her, noting they "all are jewels and an asset" to the company, citing Mable Hale, Tracie Hilyer, Rashunda Howard, Natalee Jackson, Mable Luckie, Mack Retic, Julia Williams, Christie Wilson and Daisy Worthy. Thumbs Up! PR-Media Relations Manager Michael Sznajderman toured Segovia, Spain with his wife, Elaine, and children, Evan and Aimee, where they visited one of the world's most intact Roman aqueducts. Postcards to Powergrams The Alabama Power Foundation will give 22 academic scholarships to children of Alabama Power employees and retirees. Scholarship applications open Jan. 11 and close March 8. Scholarships are awarded through a competitive application process administered by Scholarship America. Twenty four-year renewable scholarships will be given, and two presidential scholarships (one vocational school and one public four-year). For more information, contact the foundation at 205-257-2508. SCHOLARSHIP APPLICATIONS OPEN

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