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2 1 P E R F O R M A N C E A N D D E V E LO P M E N T C o n n e c t e d C o n ve r s a t i o n s, a n ew p e r f o r m a n c e m a n a g e m e n t t o o l , w a s i n t ro d u c e d , e n c o u r a g i n g m o re f re q u e n t a n d i n f o r m a l d i s c u s s i o n s b e t we e n e m p l oye e s a n d t h e i r s u p e r v i s o r s a b o u t g o a l s, b e h a v i o r s, p e r f o r m a n c e a n d c a re e r d eve l o p m e n t . O F F I C E R E N GAG E M E N T We c o o rd i n a t e d m o re o p p o r t u n i t i e s f o r l e a d e r s h i p a n d e m p l oye e s t o c o n n e c t – t h ro u g h m e n t o r i n g , l e a d e r s h i p v i d e o s a n d " d i n e a ro u n d s, " w h e re s m a l l g ro u p s o f e m p l oye e s we re a b l e t o s p e n d t i m e w i t h o f f i c e r s i n c a s u a l s e t t i n g s. CA R E E R D E V E LO P M E N T We i n t ro d u c e d o p e n e n ro l l m e n t o p p o r t u n i t i e s l i ke E d u c a t i o n We e k a n d o u r L u n c h & L e a r n s e r i e s, p u t t i n g m o re t o o l s a n d re s o u rc e s i n t o t h e h a n d s o f e m p l oye e s – s o e m p l oye e s c a n t a ke c h a rg e o f t h e i r c a re e r d eve l o p m e n t . We Value Your Opinion E ighty percent of A laba ma Power employees responded to our 2 01 8 Vo i c e of t h e E mpl o y e e ( VOE ) s u r v e y. We i d e nt i f i e d t h e top t h r e e a r ea s sh a r ed by employe e s i n t he i r VOE fe edbac k a nd r e sp onded . EMPLOYEE SATISFACTION EQUATES TO CUSTOMER S AT I S FA C T I O N – Fo r b e s , 2 0 1 8 COMPANIES THAT EXCEL AT CUSTOMER EXPERIENCE HAVE 1.5 TIMES MORE ENGAGED EMPLOYEES THAN COMPANIES WITH POOR CUSTOMER EXPERIENCE.

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