SHORELINES

Alabam a Power Shoreline Management Customer Survey e Alabama Power Shoreline Management team appreciates your feedback. Please complete the survey below, tear on the dotted line and mail it back to us. 1. Please identify your lake of interest: ___________________________________ 2. How responsive and eager to assist you was the Alabama Power Shoreline Management representative to your phone call, visit or question? ❑ Extremely ❑ Very ❑ Moderately ❑ Slightly ❑ Not at all ❑ Other (Please specify)_________________________________________________ 3. How clearly did the Alabama Power Shoreline Management representative explain the Shoreline Management and Permit Program? ❑ Extremely ❑ Very ❑ Moderately ❑ Slightly ❑ Not at all ❑ Other (Please specify)_________________________________________________ 4. How professional was the Alabama Power Shoreline Management representative? ❑ Extremely ❑ Very ❑ Moderately ❑ Slightly ❑ Not at all ❑ Other (Please specify)_________________________________________________ 5. How helpful was the Alabama Power Shoreline Management representative in listening to and answering your questions? ❑ Extremely ❑ Very ❑ Moderately ❑ Slightly ❑ Not at all ❑ Other (Please specify)_________________________________________________ 6. Overall, how satisfied are you with the way the Alabama Power Shoreline Management representative(s) handled the permitting process? ❑ Extremely ❑ Very ❑ Moderately ❑ Slightly ❑ Not at all ❑ Other (Please specify)_________________________________________________ 7. If you have visited one of Alabama Power's public recreation sites, how would you rate the condition of the site? ❑ Excellent ❑ Fair ❑ Poor/needs attention (Please specify lake and site name)______________________________________ 8. In your opinion, in which of the following areas does Alabama Power Shoreline Management need to improve? (Please check all that apply) ❑ Customer service ❑ Responsiveness/timeliness ❑ Communication ❑ Knowledge of Shoreline Management Program ❑ Professionalism ❑ Personnel and resources dedicated to shoreline management 9. If you have one suggestion for Alabama Power Shoreline Management that would improve your next customer service experience with the Shoreline Management team, what would it be? (Please explain) __________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ For additional information concerning Alabama Power's Shoreline Management Program, call 1-800-LAKES-11 or visit alabamapower.com/lakes.

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