POWERGRAMS

YEAR IN REVIEW 1 JANUARY Alabama Power earned the prestigious "Emergency Assistance Award" from the Edison Electric Institute (EEI) for helping customers of sister company Georgia Power get the lights back on in the wake of late season hurricanes in 2016. "Alabama Power's crews quickly responded to the call to assist in the restoration efforts following hurricanes Hermine and Matthew," said EEI President Tom Kuhn. Alabama Power employees worked a total of 21,000 hours following Hermine, a Category 1 hurricane hitting Florida, Georgia and North Carolina Labor Day weekend, which caused more than 200,000 outages. Matthew hit six weeks later, with Alabama Power workers devoting 58,000 hours to restoration efforts, mainly on Wilmington and Tybee islands in the river delta east of Savannah. …………………… Alabama Power earned its highest- ever business customer satisfaction score from J.D. Power, ranking seventh nationally. The J.D. Power 2017 Electric Utility Business Customer Satisfaction Study gave Alabama Power a 786 score on a 1,000-point scale, which was a 40-point improvement from 2016. Alabama Power's 2017 score was 13 points above the South average and 31 points above the record-setting national satisfaction average. The APC score would rank first in the large segment East and Midwest regions, as well as in the midsize segment for the East, Midwest and West. …………………… The Electric Power Research Institute, which represents about 90 percent of the nation's electric generating companies, spotlighted Alabama Power in the EPRI Journal. The EPRI article said research at Plant Barry could "make coal competitive with natural gas." EPRI conducts research and development relating to the generation, delivery and use of electricity for the benefit of the public. The independent, nonprofit organization founded in 1972 brings together scientists, engineers and experts to address industry challenges in the U.S. and 30 other countries. FEBRUARY Heavy thunderstorms Feb. 7 knocked out a conductor and, along with it, power to 2,500 residents of Dauphin Island. The conductor was on a transmission pole in the Mississippi Sound – the body of water between mainland Mobile County and the island. It was so stormy through the night, the crew had to call off repairs until the following morning. But even the next day, employees had to battle high winds and waves, and limited visibility from fog, working out of a boat bobbing around two 75-foot transmission poles they had to climb. Perseverance and skill prevailed, as the conductor was fixed and power restored. ………………… During Operation Reveille, homeless veterans were provided housing and resources to help them quickly get started in a new home. Alabama Power employees were among the volunteers assisting the one-day event in Birmingham. The veterans began their day by connecting with landlords at apartment units, which could be leased with vouchers funded through federal agencies. After making their housing selection, veterans returned to the United Way of Central Alabama offices where volunteers helped the vets set up housekeeping. APC employees assisted the veterans in completing paperwork for electric service, and provided them with a package of information about Alabama Power products and services and energy efficiency tips. ………………… About 150 Christmas trees were bundled and dropped in 10 strategic locations by Alabama Power's Environmental Affairs stewardship team in an effort to attract fish. The locations were marked with GPS coordinates and posted on apcshorelines.com so anglers can fish directly over the recycled trees. The team was assisted by a dozen members of the Lake Jordan Homeowners and Boat Owners Association. The company employees conducted seven more Christmas tree drops before the end of March. Fifty bundles of three trees each were assembled by employees. Recycled Christmas trees, as well as other materials used in habitat enhancement, provide a place for algae, micro-organisms and macro- invertebrates to attach and colonize. The small organisms and insects Looking Back at 2017 Employees restored power across the nation. 2017 was another big year for Alabama Power and its employees. There were milestones accomplished in the workplace and communities across the state, in addition to many efforts to assist sister companies and utilities nationwide. Outstanding achievements of the company's 111th year included: Christmas trees were recycled in company lakes.

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