Issue link: https://alabamapower.uberflip.com/i/1536512
PRSRT STD U.S. POSTAGE PAID PERMIT NO. 12 BIRMINGHAM, AL 600 North 18th Street Birmingham, AL 35203 Attn: MN-0668 By Vanessa Walters Powergrams Staff Editor: Donna Cope, 205-383-5546 Writers: Mark Kelly, Teisha Wallace, Vanessa Walters, Greg Ward Photo editor: Phil Free Layout: Brooke Lane Appliances Electronics Furniture Home Goods Monthly payment plans added to your power bill Payroll deduct available for employees Stay in the know during storm season With outage alerts, you receive text messages or email updates as our crews work safely and quickly to restore service in your area. Our outage map shows which parts of our service area are currently without power. Both tools keep you informed during storm events. To learn more, scan the QR code or visit alabamapower.com/storm. We recently launched three new online tools aimed at helping customers better understand their energy usage, explore rate options and find personalized assistance. The tools – Bill Explainer, Rate Advisor and Energy Assistant – are part of our ongoing efforts to provide customers with more clarity, options and control over their electric service. • The Bill Explainer breaks down each part of the bill in plain language, helping customers understand how their bill comes together. • The Rate Advisor asks a few brief questions and recommends the best rate plan(s) based on how and when energy is used. It's designed to help customers determine whether they are enrolled in the most cost-effective plan for their household. • The Energy Assistant also asks a few brief questions and, based on customer input, suggests programs, offers and resources that may help reduce monthly costs or provide support during financial hardship. All three tools are free and available to use, just in time to assist with summer bills, at alabamapower.com/summer. New and now: 3 online tools to make managing energy cooler By Vanessa Walters Customer Care Associate Adrienne Bowen of the Residential Service Center advises customers about online tools and more.