Issue link: https://alabamapower.uberflip.com/i/1536849
ENERGYPLUS is proving to be an important driver for onboarding and retention of dealers according to our first annual dealer satisfaction survey in 2024. Our team is committed to listening to dealer feedback, recognizing opportunities, and suggesting improvements to better the platform for both our customers and dealer partners. As the home improvement market continues to grow, our team works to find ways to engage with regulatory bodies to help customers with affordability. We keep our dealers and customers informed of the most cost-effective solutions and support. In 2024, we contributed $5.5 million in net income. Several of our key projects involved collaboration with many areas within the company, including Energy Services and external marketing partners. This collaboration helped provide comprehensive solutions and support for customers. 33 Prior to the online pre-approval launch, Tracie developed a training manual detailing the imminent upgrades to the platform. With the support of the Smart Finance team, she trained almost 800 dealers. Following deployment, she identified an opportunity utilizing the online pre-approval process with one of her declining dealers, Hansen. Embracing this possibility directly impacted their performance and led to an annual increase of 63% taking their volume over $1M and elevating them to our #3 producing partner. Tracie Faessel Sales Representative E M P L O Y E E S P O T L I G H T