POWERGRAMS

Bank. "I wanted more space, a better school system for my daughter and a place for her to play, so I thought I might as well try to get something that I can call my own." ……….. Mobile Division hosted its annual Girls Can Camp in partnership with the Mobile County Public Schools. In its fifth year, the camp is designed to provide a supportive environment to help girls explore career paths in construction. Activities at the camp help girls develop increased self-esteem and greater confidence as they tackle and complete hands- on projects. Throughout the camp, women from all areas of construction shared their experiences and successes. Alabama Power helped start the camp and employees have been involved each year, along with representatives of the Mobile County Public Schools, the Mobile Area Education Foundation and the George Bryant Career Technical Center in Irvington. The weeklong camp is open to ninth- grade girls in Mobile County each year. The students completed projects in welding, electrical, plumbing and woodworking. Employees from Barry Steam Plant coached the girls and helped them as they worked through each of the project areas. ……….. Two leaders in the customer satisfaction study industry — Temkin Group and E Source — have recognized Alabama Power's outstanding service. Alabama Power scored 15 points above industry averages in two of Temkin Group's categories: Customer Service and Customer Forgiveness. Temkin Group is a leading customer experience research and consulting firm, with many of the world's largest brands relying on its insights and advice. The study evaluates over 300 companies across 20 industries for each category. Alabama Power's customer experience was also recognized by E Source as a top electric utility for its interactive voice response system (IVR) in the E Source Review of North American Electric and Gas Company IVRs. JULY Alabama Power, along with Southern Company and subsidiaries, unveiled a new logo. The new look follows Southern Company's merger with Atlanta-based AGL Resources, which was renamed Southern Company Gas. The merger expands the Southern Company system to more than 9 million customers and operations in 18 states. It's the first design change in more than 20 years for both Alabama Power and Southern Company. It is the result of a research process that included employees, company leaders and other stakeholders. ……….. This year's Leadership Tuscaloosa class, along with Western Division's APSO Chapter, partnered to bring 32 Buddy Benches to elementary schools across Tuscaloosa city and county, all in hopes of making a tough situation easier for students. Each Leadership Tuscaloosa class creates a community-based project before graduating, and the 2016 members wanted to help tackle bullying. That's where the Buddy Bench comes in. The Buddy Bench system is all about inclusivity. For example, if a student is sitting alone on the bench, it alerts other students that the person is in need of a friend. This encourages students to make new friends, include others and combat bullying. ……….. For the second year in a row, Alabama Power ranked in the top two in the South for residential customer satisfaction among large electric utilities, according to J.D. Power. The company's score was among the top three large electric utilities in the nation. Alabama Power scored 724 on a 1,000-point scale, putting it second among large utilities in the South Region. Arizona-based SRP was the only large electricity utility to score higher, at 730. Companies serving at least 500,000 customers are considered large utilities by J.D. Power. The 2016 Electric Utility Residential Customer Satisfaction Study is based on responses from 101,138 online interviews conducted July 2015 through May 2016 among residential customers of 137 electric utility brands across the U.S. Collectively, the companies represent more than 9.7 million households. It is the 18th year that J.D. Power has measured residential customer satisfaction among electric utilities. The study examines six factors in determining the ranking: power quality and reliability; price; billing and payment; corporate citizenship; communications; and customer service. AUGUST Alabama Power topped Southern Company's proprietary 2016 Large Business and Residential Customer Value Benchmark surveys. It marked the fifth year in a row APC led the annual ranking of 21 peer utilities in the Large Business category. Alabama Power improved to a record 9.72 on a scale of 10 in Large Business. The company has improved its total score each year during its five years at the top. Alabama Power improved its score from 8.25 in 2015 to 8.26 in 2016 in Residential Customer service. The company again ranked first in six of the eight "key value driver" Large Business categories, with the top overall score in cost, efficiency, reliability, contact history, outage reporting and account manager performance, while placing second in billing and image. Alabama Power improved its scores in Residential from 2015 in seven of the 10 key drivers, and the company's ranking was second or better in seven categories among all companies surveyed. APC was first in Bill Options, Bill Statement, Energy Efficiency and Web, and placed second in Reliability, Image and Cost. "Alabama Power has a strong competitive advantage over the upper quartile peer utilities on the cost and image drivers," the report said. "All eight driver scores show improvement from last year, with the most notable 4 Girls Can Camp in Mobile

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