Issue link: http://alabamapower.uberflip.com/i/1328929
UNPRECEDENTED CHALLENGES Times of crisis often shine the spotlight on everyday heroes. Our medical professionals, first responders and many others, from farmers to restaurant workers to delivery drivers, have worked tirelessly to protect and provide for us amid a global pandemic. Utility workers have also been at the forefront, providing the electric service essential for customers' daily lives. KE E PING SAFE T Y FIRST WH ILE MAINTAIN ING OPE R ATIONS In March, the U.S. declared a national state of emergency due to COVID-19. Alabama Power began implementing its crisis management and incident response plans to protect the safety and well-being of employees and customers. Since the onset of the pandemic, we've been committed to keeping employees safe, healthy and informed while sustaining our business operations. As we quickly shifted to adjusted operations, nearly a third of all employees began working from home. Partnering with local union leadership, company leaders determined that creating staggered work schedules and focusing only on critical operations were effective ways to protect the safety and health of plant and field employees while maintaining business continuity. Local business offices limited walk-in services while continuing to meet customer needs through 24/7 payment kiosks, drop box and drive-thru options, in addition to phone and online services. More than 2 ,500 authorized payment locations at local retailers were also available. Access was limited and aggressive cleaning practices were implemented at all company facilities. Signs reminding employees of practices to stay safe from COVID-19 were installed as an extra precaution. "Safety First is a core value of Alabama Power," said CEO Mark Crosswhite. " Throughout the pandemic, we have been focused on the safety and well-being of our employees and customers, while ensuring there is no impact to reliable service." MAKING CON N ECTIONS Staying connected with those around us increases our overall well-being by providing security and support. During adjusted business operations, Alabama Power launched "Connect," an intranet site of curated tools and resources to help all employees feel more connected. C O V I D - 1 9 R E S P O N S E 1 8