Issue link: https://alabamapower.uberflip.com/i/1536849
CUSTOMER SOLUTIONS Our team continuously refines program strategies to ensure they align with customer needs, regulatory objectives, and Alabama Power's operational priorities. We also work closely with internal teams – including Customer Operations, the Foundation/Trust, Public Relations, and others – to support customer education and affordability efforts. Our DSM team is results-driven. We use data, technology, and strategic partnerships to develop programs that work. By leveraging data analytics, AMI insights, and vendor partnerships, we deploy advanced technologies that optimize energy use, reduce peak demand, and improve grid management. Each offering is backed by thoughtful design and strong coordination to ensure success across our residential, commercial, and industrial customers. Our portfolio includes energy efficiency, demand response, and load flexibility programs that create measurable value for both customers (R, C, & I) and APC's grid operations. 2024 IMPACT REPORT DSM Programs Portfolio Key Updates Beneficial Electrification/ Rebates Smart Neighborhood Builder Program Heat Pump Water Heaters High SEER Heat Pumps Energy Star Cooking Rebates Smart Advantage Smart Peak Rewards EV Gridwise+ Industrial Interruptible Commercial Standby Generator Melt Flex C&I Auto Demand Response Customer Resiliency Water Heater Direct Load Control Pilots/Customer Value Residential Smart Thermostat Customer Value eHERS Online Energy Audit The Power Within Your Home Next Generation Demand Response/Load Optimization Low-to-Moderate Income/Income Qualified Traditional Curtailment Future Opportunities